Application Support Engineer
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
We are looking for an enthusiastic Application Support Engineer to join our Observability Team. In this role, you will provide Level 1 and occasionally Level 2 support for IT issues, ensuring smooth operations across our internal and external systems. You will be involved in the installation and maintenance of software, managing IT assets, and ensuring compliance with security protocols.
This role is ideal for someone starting their IT career, eager to learn and contribute to a fast-paced environment. You will gain experience in solving technical issues, managing IT tools, and supporting a variety of IT-related projects. There is, as well, opportunity to develop yourself in DevOps career path.
Key Missions
As our new Application Support Engineer you will:
- Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
- Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
- Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
- Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
- Manages IT assets (computer and communications equipment, servers, and licenses)
- Manages and coordinates access to IT tools while ensuring compliance with security standards
- Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
To succeed in this position, you will need the following:
- Strong problem-solving skills and ability to collaborate with external vendors and internal teams
- Strong communication skills with the ability to articulate technical details to different audiences. Ability to manage communication with both internal and external clients – mostly in English, so fluent English is a must have; preferably Polish as well, Spanish will be a plus
- Understanding of operating systems and IT infrastructure (cloud , servers, application deployment process), basic Linux knowledge on administrative level
- Familiarity with ticketing systems and troubleshooting processes – Jira and Confluence
- Interest in IT asset management and compliance with security standards
- Keen attention to detail and ability to follow set procedures and standards
Profile & Other Information
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies