Customer Service Support
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Key Missions
- Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries
- Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction
- Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
- Supports regulatory customer and internal compliance requirements
- Manages customer queries and complaints to a satisfactory resolution
- Supports Account Manager in relation to contract delivery
- Supports internal requirements in relation to service delivery
- Manages multiple small-medium size or complexity customer accounts with minimal support
- Handles customer service inquiries, requests and problems directly, through a variety of mediums and also face to face, able to manage these effectively
- Uses internal tools and systems effectively
- Gathers and reviews information, trouble shoots and makes recommendations
- Pepares and presents customer reports and presentations
- Requires a general knowledge of the organization, products and services
- Assesses needs and suggests or promotes alternative products, services and solutions
- Sells or promotes products or services
- Organizes customer retention and growth trend documentation
Profile & Other Information
What do you need to succeed this role:
- 3 years of experience, ideally in Customer Service (order to cash) or Sales role
- Excellent communication skills in English and Polish (written and spoken).
- Knowledge of Office, especially Excel
- Customer support orientation with understanding of business needs
- Success- and result-oriented attitude
- Ability to work independently and in teams
- Having attention to and affinity with details
- Organizer attitude with analytical skills and structured thinking
- Capability of multitasking
Nice to have:
- Experience in Supply Chain and Logistics activities is an advantage
- German not mandatory but will be an important advantage
- Experience in Sales Force is an advantage
- Basic knowledge of the mobile telecommunications industry is an advantage
- Experience in working with ERP systems will be an advantage: Microsoft Dynamics AX, D365, SAP
The role is based in Łódź/Kobyłka, Poland. We are working in hybrid model with at least three visits at the office per week. If you prefer to work fully on site, our office is always open for you :) This role is for a fixed term of 12 months.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies