Team Leader for Observability Team
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
The Observability Team is a customer-oriented team which is responsible for technical assistance, maintenance and implementation of system components deployed by IDEMIA. They troubleshoot issues, provide technical assistance to customers, and contribute to the improvement of applications' performance and reliability. There will be a great opportunity to improve your observability skills. The team works in shifts to provide 24/7/365 support.
Key Missions
As our new Observability Team Leader, you will:
- Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
- Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
- Support external stakeholders and ensure the results are in compliance with the company quality standards
- Manages complex and major issues and tasks
- Proposes and implements improvement ideas
- Leads a small IT Team and ensures that processes are properly followed by the Team
To succeed in this position, you will need the following:
- English – fluent level is a must have,
- Polish – preferably,
- Spanish – additional bonus
- Proven experience in leading and managing teams, preferably in the IT or technology sector,
- Experience in performance evaluation, coaching team members,
- Understanding of code life cycle, IT environment will be an advantage,
- Good organizational and time management skills, ability to work in environment with rapidly changing priorities,
- Experience in working with external clients, managing expectations and relationship,
- Ability to use Jira.
This role is fully on site in our Łódź’s office, ul. Jaracza 62/64, in typical business hours, but what is important to mention, the team works in 12 hours shifts, also during night and weekends. The team is new in Poland, so Team Leader has a possibility to create the team from scratch. But, what is important here, with a support from experienced teams from different countries, as we already have teams which provides the same services in other locations.
Ready to make a move?
Hit Apply and share your CV with us. Our recruitment team will contact you soon if it’s a match. Then, we will be happy to know you better through:
- A HR screen interview to present the company and check your motivations and expectations for the role.
- A second interview with the hiring manager to know more about the position and what will be expecting from you
- A third optional interview with the leader of the full project
Profile & Other Information
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies