Account Service Executive
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
The role of an Account Service Executive is to manage the day to day sales relationship and support day-to-day Customer Service job duties for our customers including card issuance, new offers, stock management (order & forecast), as well as manage enquiries, complaints, change requests and management reporting with the customer.
His/her permanent target is to deliver, protect and maximize the customer contract revenue in order to KEEP and GROW existing customers.
Key Missions
Account Management
- Develop intimate knowledge of customer’s operational environment and build strong relationships, including opening doors for new business opportunities when possible or needed.
- Create and maintain customer SLA contracts.
- Deliver the contract / business as usual (BAU) revenue, cash collection.
- Protect acquired customer base by securing customer loyalty.
- Contribute to/own Account Plan and Service Management Plan as required.
- Management (CRM) System where necessary.
Order Management
- Manage order expectations, customer order status and complaint management.
- Ability to troubleshoot issues and escalate, where appropriate.
- Comply with customer quality systems, health and safety laws and company code of conduct.
- Comply with the use and integration of company standard tools and processes.
Profile & Other Information
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies