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Application Support Team Leader

Purpose

This role installs and maintains operating systems, applications, servers, virtualization, network devices and backup systems to ensure stable performance.

Key Missions

  • Responds to the day-to-day business needs according with priorities
  • Troubleshoots problem source through discussions with users and coordinates with internal organization support and operations groups and with vendors to resolve problems
  • Stays up-to-date on information technology and aligns it with IDEMIA and Divisions' technology strategy
  • Acquires, installs and upgrades IT components, licensing and software, and manages inventory
  • Ensures to follow governance model and processes (change management, root cause analysis, documentation, etc.)
  • Creates and maintains documentation related to their activities
  • Ensures and supports Division standards about safety and security as well as industry and legal regulations
  • Plans service availibity according to business requirements (this may include defining redundancy, backup implementation, having on-call duty)
  • Proposes improvement projects and evaluates costs in alignment with local business needs and report properly
  • Acts as a lead or first-level supervisor during manager absence providing leadership and been the escalation point of contact for the department
  • Ensures processes are properly deployed and used among IT Network or System Administrator teams
  • Contributes to the infrastructure strategy
  • Coache and manages a team of IT Network or System Administrator

    • Profile & Other Information

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