COORDINADOR CENTRO DE REPARACIONES
You may not know our name, but you have surely used our innovations and solutions.
Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.
We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.
We serve our clients in 180 countries thanks to our 15,000 employees worldwide.
PURPOSE OF THE JOB
The coordinator of the repair center organizes the repair activities of equipment reported with hardware or software failures and ensures the application of the repair, substitution and delivery procedures, in the terms established for each project.
RESPONSIBILITIES
1. Coordinate the activities of corrective maintenance of Hardware, in terms of replacement and repair of equipment.
2. For each of the equipment reported with Hardware or Software failures, coordinate its transfer to the repair center, refer it for diagnosis, determine the course to follow and monitor the repair or replacement tasks.
3. Fill out the forms required by the equipment technical repair procedure, in its different stages, from the reception of the equipment, through diagnosis, repair or replacement, quality control, to delivery to the customer.
4. Carry out the follow-up of the cases reported for corrective maintenance.
5. Coordinate delivery activities to the satisfaction of the teams, at the sites indicated by SDMs or Program.
6. Guarantee compliance with the repair SLAs of the equipment that enters the Repair Center.
7. Ensure compliance with quality control procedures for repaired equipment.
8. Prepare technical reports on the activities carried out by the Repair Center.
9. Prepare periodic reports on the activity of the Repair Center.
10. Keep updated the report of hours of assigned activities, in the tool defined by the company.
11. Prepare and present the reports on the activities carried out, with the required opportunity and periodicity.
12. Ensure compliance with all the provisions defined by HSE in the specific items of the Repair Center.
13. The other functions by the competent authority according to the area of performance of the position.
required profile
Education: Systems Engineer or Electronics
Total experience: 3 years
Job experience: 3 years
Training:
"Certified training(s) in electronics and/or maintenance of computer equipment. / COMPTIA A+ Certification - Desirable / ITIL Foundations Certification - Desirable / Certified project management training(s) - Desirable.
Technical skills:
Maintenance, repair and / or diagnosis of computer equipment at an advanced level (stations and servers) / Installation and configuration of operating systems (Windows and Linux) at an advanced level. / Basic electronics / Intermediate level communication networks / Advanced level office automation tools / Knowledge of Biometric Identification Devices (desirable) / Management indicators management / Installation and configuration of Metamorpho and MBIS applications / Knowledge of applications for MEVA/MESA stations (installation and configuration) / Handling incident management applications SISTTO/Salesforce).
Languages: English B1
By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.
We deliver cutting edge, future proof innovation that reach the highest technological standards. We’re well established, and yet still agile. We aren’t too big, and we aren’t too small. And we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
Each of our locations has its own advantages to offer a collaborative and friendly work environment.
IDEMIA. Expect the unexpected. Join the journey of a unique tech company.