Purpose

This role plays a critical role in ensuring accurate and compliant employee data management and delivering seamless onboarding experience. This customer service-focused position supports the full employee lifecycle and serves as a key liaison between candidates, internal stakeholders, and external vendors. The role helps shape the candidate’s first impression of IDEMIA and ensures operational excellence across HR processes.

Key Missions

HR Operations

• Maintain accurate and complete employment records in the core HR system, including personal details, job history, compensation, benefits, performance, and leave data.
• Ensure compliance with company policies and legal regulations across all HR documentation and processes.
• Support payroll and employment-related activities such as hiring, terminations, contract renewals, and labor law compliance.
• Provide HR reporting and analytics to internal stakeholders and external agencies (e.g., headcount, turnover, absenteeism, compensation).
• Collaborate with HR Business Partners, Compensation & Benefits, and Finance teams to ensure timely and accurate HR operations and payouts.
• Participate in internal and external HR audits.
• Maintain and update the Employee Handbook and HR policies on internal platforms.
• Identify and implement process improvements to enhance HR service delivery.
• Manage relationships with HR vendors in alignment with procurement policies.

Onboarding

• • Serve as the primary point of contact for candidates from verbal offer acceptance through start date.
  • Coordinate onboarding activities including background checks, paperwork, offer letters, reference checks, and start date scheduling.
  • Track candidate progress using tools such as ADP, PeopleHUB, and MS Teams.
  • Ensure compliance with onboarding documentation including EEO data, identification verification, and applicant tracking.
  • Provide exceptional customer service and proactively resolve onboarding issues or delays.
  • Maintain confidentiality of candidate information and ensure secure handling of sensitive data.
  • Adapt onboarding processes to meet the needs of various business units and geographic locations.
  • Perform administrative tasks supporting onboarding, including updating systems and following up with stakeholders.
  • Support additional HR projects and tasks as assigned.

Profile & Other Information

Technical Skills

• Project Management
• Change Management
• Compliance & Regulatory Knowledge
• Crisis & Conflict Management
• HRIS and ATS systems (e.g., ADP, iCIMS)

Soft Skills & Behavioral Competencies

• Strong multitasking and time management abilities
• Strong Communication (Verbal & Written)
• Problem Solving & Decision Making
• Teamwork & Relationship Building
• Customer Service Orientation
• Adaptability in Fast-Paced Environments
• Attention to Detail & Confidentiality
• Strong Organizational Skills

Qualifications

• Bachelor’s degree required; an equivalent combination of education and relevant work experience may be considered
• 1–2 years of experience working with ADP Workforce Now (U.S.)

• 1–2 years of HR or recruitment experience

• Intermediate to advanced experience with ADP Workforce Now Custom Reporting
• 1–2 years of experience in Human Resources and/or Recruitment
• Basic working knowledge of U.S. payroll processes
• Proficiency in the Microsoft Office Suite, including Excel, Word, and Outlook
• Intermediate to advanced Excel skills required, including VLOOKUPs and Pivot Tables
• Experience working with HRIS platforms and applicant tracking systems required
• Demonstrated ability to work independently and communicate effectively across all levels of the organization
• English proficiency required, including strong written, spoken, and comprehension skills
• PeopleHUB experience highly preferred and considered a strong plus
• Canadian payroll experience strongly preferred

This job description is intended to describe the general nature and level of work being performed and may be adjusted to meet business or regional requirements.

Equal Employment Opportunity (EEO) Statement

IDEMIA Group is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other legally protected characteristic under applicable law.