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Application Support Engineer

Purpose

IDEMIA Secure Transactions, a division of IDEMIA Group, is a leading provider of payment and connectivity solutions.

 

Our 10,000 employees make it their mission to unlock safer and easier ways to pay and connect.

For decades, we have pioneered the future of our industry, empowering our clients to offer essential services with an unbeatable balance between high-level security and ease of use.

We are uniquely positioned on the market thanks to our long-standing expertise in advanced cryptography and at-scale credential issuance.

Our ultra-secure suite of products and services adopt a client-centric approach ౼ guaranteeing that the demand for immediacy, hyper-personalization and convenience for end users is met.

 

Join us to discover a dynamic and exciting world where your expertise can make a difference.

We offer an ever-evolving environment where learning and progressing are pillars of our culture, designed to help each and everyone nurture their skills and distinctive qualities.

Boredom is not in our vocabulary; embrace new challenges and opportunities for growth every day, to shape a career as unique as you are.

 

The Application Support Engineer is a customer-oriented role which is responsible for technical assistance, maintenance and implementation of system components deployed by IDEMIA. You will work closely with the application support team members to troubleshoot issues, provide technical assistance to customers, and contribute to the improvement of applications' performance and reliability.

Key Missions

  • Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
  • Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
  • Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
  • Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
  • Manages IT assets (computer and communications equipment, servers, and licenses)
  • Manages and coordinates access to IT tools while ensuring compliance with security standards
  • Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
  • Interacts with end users and supports on simple issues and tasks and troubleshooting by following instructions
  • Escalates requests to the right technical team
  • Installs and monitors software and/or applications
  • Maintains IT Assets
  • Works within the supervision of an IT Lead or IT Manager

    • Profile & Other Information

    • A team player who is self-motivated and capable of working independently.
    • Someone who is eager and able to quickly learn new skills and technologies.
    • Customer-oriented individuals, focused on resolving problems.
    • Candidates pursuing or having a degree in Computer Science, Telecommunications, Information Technology, Mathematics or related field.
    • Candidates with a keen attention to detail and the ability to effectively prioritize tasks.
    • Candidates with distributed attention, excellent communication and interpersonal skills.
    • Individuals with strong problem-solving skills and a passion for technology.
    • Candidates able to maintain confidentiality and security of sensitive information, and follow strict security rules.

     

    • Batch programming, basic knowledge of Unix/Linux CLI (Ubuntu) and Windows Operating Systems 
    • Databases: MySQL/Microsoft SQL Server and logical understanding of SQL queries, NoSQL distributed databases 
    • Basic understanding of the monitoring tools and Log investigation (search patterns, understand logging structure) 
    • Basic computer networking skills
    • General understanding of cloud computing concepts, particularly focusing on Microsoft Azure.  Amazon Web Services (AWS) is a plus
    • Working 100% on-site
    • Motivation to work in 12h shifts
    • Advanced level of English

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