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Application Support Intern

Job Description

About Idemia 

Identity has become vital in the world we live in today. IDEMIA’s ambition is to contribute something positive to the world by providing an Identity to any individual on the planet and to secure it. 

We enable a secure and trusted environment for citizens and consumers alike to perform their daily critical activities (such as pay, connect, travel, vote or access public or private spaces), in the real as well as digital worlds. 

 

Key Figures 

  • With 15,000 employees around the world, including 3000 engineers (+200 in Romania), IDEMIA serves clients in 180 countries. 
  • 1,800 institutions including most of the world’s largest banks trust us and up to 2M cards are digitized monthly in the major digital wallets (Apple Pay, Google Pay, Samsung Pay). 
  • 500 mobile operators including leading mobile operators worldwide trust us and we and we achieved 90 major wins in eSIM subscription management platforms. 
  • We proudly deployed close to 5M biometric devices worldwide. 
  • We have automated over 30M yearly passenger crossing and we are #1 in police biometric system

 

The Application Support Intern is a customer-orientated role which is responsible for assisting maintenance and implementation of system components deployed by IDEMIA and involves cross-functional interaction with Services.

You will work closely with the application support team to troubleshoot issues, provide technical assistance to users, and contribute to the improvement of application performance and reliability.

We are lookong for:

  • A team player who is self-motivated and capable of working independently.
  • Someone who is eager and able to quickly learn new skills and technologies.
  • Customer-oriented individuals, focused on resolving problems.
  • Candidates pursuing a degree in Computer Science, Information Technology, or related field.
  • Candidates with a keen attention to detail and the ability to effectively prioritize tasks.
  • Candidates with excellent communication and interpersonal skills.
  • Individuals with strong problem-solving skills and a passion for technology.

Key Responsibilities

•    Help in real time IDEMIA monitoring services and application performance and identifying potential issues.
•    Assist in resolving Customers issues and technical issues related to software applications.
•    Work with the support team to troubleshoot and resolve application problems.
•    Make technical investigations for all issues observed in Monitoring Platforms / Customer incidents 
•    Apply workarounds for the known issues, seek for permanent resolutions.
•    Offer first response to IDEMIA customers complying with strict SLAs.
•    Assist in creating and updating user guides and documentation for applications.
•    Learn to conduct training sessions for users on application features and usage.
•    Participate in incident management processes, assisting in resolving technical issues.
•    Learn to work with cross-functional teams to address complex problems.
•    Acquire knowledge of the Idemia applications and their functionalities.
•    Be willing to learn new tools, technologies, and processes relevant to the role.
•    Assist in identifying areas for improvement in application support processes.
•    Follow established policies, procedures, and guidelines for application support.
•    Maintain confidentiality and security of sensitive information.
•    Take advantage of learning opportunities to enhance technical and professional skills.
•    Seek guidance and mentorship from experienced team members.
•    Actively participate in team meetings, workshops, and training sessions.

 

Requirements

  • Basic understanding of software development concepts and methodologies.  
  • Knowledge of command line Unix standard tools (Linux)
  • Ability to investigate infrastructure issues (servers, VMs, disk space, memory, load) from command line 
  • Filesystem understanding 
  • Log investigation (search patterns, understand logging structure)
  • Identify processes linked to a specific application 
  • Task scheduling using cronjob
  • General understanding of Cloud computing concepts, particularly focusing on Microsoft Azure. Amazon Web Services (AWS) is a plus
  • Network interfaces check / opened ports / active users connected on the same server
  • Database / Knowledge of SQL is a plus
  • Customer oriented, focused on problem resolution.
  • Previous experience in technical support or IT helpdesk role is a plus.
  • Advanced level of English. 

Ready to Join Us?

Apply now and take the first step toward an exciting internship experience with our Application Support Team.

Together, we'll make a difference and create something extraordinary.

Your journey starts here! 

Apply now »