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IT Support Management 2

At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development.

 

Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA operates in different businesses and in 50+ locations around the world.

Purpose

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Key Missions

  • Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
  • Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
  • Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
  • Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
  • Manages IT assets (computer and communications equipment, servers, and licenses)
  • Manages and coordinates access to IT tools while ensuring compliance with security standards
  • Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
  • Contributes to IT Strategy definition
  • Liaises with internal customers to ensure service is in line with business needs
  • Manages an IT Team and ensures that the IT strategy and processes are properly followed by the team

    • Profile & Other Information

    Seize all the opportunities of our fast-paced environment. Expect the unexpected.

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