Linux Application Support Engineer
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
About the role
Job Title: Linux Application Support Engineer
Location: Bucharest Onsite (12-hour shifts)
Description
What You’ll Do
- Monitor IDEMIA services and applications to spot issues early.
- Provide fast, first-line support to customers while meeting strict SLA's.
- Troubleshoot and resolve technical problems related to IDEMIA applications.
- Analyze issues, apply temporary workarounds and follow up until a permanent fix is delivered.
- Work independently to diagnose problems while following IDEMIA support standards.
- Build trust with customers by offering clear, reliable technical assistance.
- Collaborate with support teams and suppliers to ensure high service performance.
- Track second-level support actions to ensure they meet quality and schedule expectations.
- Contribute to documentation, training and knowledge-base updates.
- Maintain service continuity by responding to failures with standard recovery measures.
- Share knowledge with your team to help improve overall service quality.
What Will Help You Succeed in This Role
- Basic experience with batch scripting and working in Unix/Linux (Ubuntu) environments.
- Familiarity with databases such as MySQL or SQL Server and the ability to understand simple SQL queries.
- Ability to use monitoring tools and investigate logs (searching patterns, understanding log structures).
- Basic knowledge of computer networking.General understanding of cloud computing, especially Microsoft Azure.
- Advanced English communication skills.
Why Join Us ?
Work with a diverse international team in a fast-paced, innovative environment.
👉 Learn more about IDEMIA: https://www.idemia.com
At IDEMIA IST, we make digital connections and payments safer and simpler.
Trusted by thousands of clients globally, we deliver secure, reliable, and cutting-edge solutions every day.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies