Pre-Sales Technical Consultant
IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience
Purpose
The Connectivity Services Business Unit provides mobile operators, automakers, and IoT actors with essential services that enable continuity of connectivity and end-to-end data security. We support mobile connectivity through SIM cards, eSIM services along with highly scalable Cloud-based solutions and world-leading quantum-safe 5G SIM technology.
In this role you will provide technical support and expertise to the sales team and customers.
Key Missions
- Ensures to be the main contact point for technical topics between customers and IDEMIA
- Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap
- Promotes IDEMIA products and services to customers
- Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals
- Implements projects
- Collects functional requirement specifications for applicable products with the customer
- Manages the product selection process and ensures the right product is selected to match customer’s requirement
- Participates in the project delivery and technical implementation
- Coordinates final validation for applicable products with customers
- Mainains a close relationship with technical counterpart of custome
- Engages constantly in product specification reviews to upsell and influence the next product evolution
- Assists in quality complaints from customer on delivered products through first level local troubleshooting
- Supports quality team in the resolution of problem and coordinates response or communication to the customer
- Promotes and implements standard and customized products for medium to large-size customers
- Assists in troubleshooting and quality complaint resolution
Profile & Other Information
- Several years of experience in a similar role, preferably within the e-SIM, telecommunications, or related technology industry.
- Engineering degree with a specialization in Computer Science, Electronics, Telecommunications, or a related field.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with different stakeholders.
- Advanced level of English, both written and spoken.
Join Us!
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At IST, we believe in an inclusive environment where every talent can thrive. We welcome applicants from all backgrounds, identities, and abilities. If you require any accommodation during the process, let us know.
Join us to shape a career as unique as you are, where every day brings a new challenge and a new opportunity to learn.