Security Hub Operations (24/7) Team Lead
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
We are seeking a Security Hub Operations Team Lead to oversee 24/7 global security service operations hub. This role entails seamless day-to-day security service delivery, leading shift teams, driving process improvements, and supporting crisis management. The ideal candidate will bring strong leadership, security expertise, and operational excellence to maintain a high-performing environment.
Key Missions
Key Responsibilities:
Team Management
- Manage shift-based Security Operations teams in a 24/7 environment.
- Oversee hiring, onboarding, and training of new team members.
- Maintain a high-performing, collaborative, and positive work environment.
- Schedule shift patterns and manage workload distribution effectively.
Operational Excellence
- Ensure smooth day-to-day operations for global service delivery.
- Respond to escalations and provide direct assistance and communication to customers.
- Lead crisis management and ensure timely, effective responses.
- Monitor, track and report operational metrics and KPIs for regular review.
- Drive continuous improvement of standards, processes, and workflows.
Subject Matter Expertise & Compliance
- Provide expert guidance into security operations and incident management.
- Support certifications and assessments to ensure compliance with security procedures.
Stakeholder Engagement
- Communicate confidently and effectively with internal and external stakeholders.
- Collaborate with the Head of Security Service Management to align on strategy and operational priorities.
Profile & Other Information
Experience & Qualifications:
- Minimum 5 years of experience managing a Security Operations Centre (SOC) or Business-Critical Service Desk.
- Strong understanding of security concepts and frameworks.
- Demonstrated knowledge of Incident Management and Business Continuity.
- Proven ability to lead teams in a corporate, matrix organization environment.
- Excellent organizational skills and attention to detail.
- Exceptional verbal and written communication skills.
Soft Skills:
- Strong interpersonal, negotiation, and leadership capabilities.
- Growth mindset with an optimistic outlook.
- Ability to remain calm and decisive under pressure.
Additional Requirements:
- Ability to respond during emergencies and support crisis management.
- Global travel when needed.
- Fluency in English required; knowledge of French is a plus.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies