Senior Service Manager
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
IDEMIA Secure Transactions, a division of IDEMIA Group, is a leading provider of payment and connectivity solutions.
Our 10,000 employees make it their mission to unlock safer and easier ways to pay and connect.
For decades, we have pioneered the future of our industry, empowering our clients to offer essential services with an unbeatable balance between high-level security and ease of use.
We are uniquely positioned on the market thanks to our long-standing expertise in advanced cryptography and at-scale credential issuance.
Our ultra-secure suite of products and services adopt a client-centric approach ౼ guaranteeing that the demand for immediacy, hyper-personalization and convenience for end users is met.
Join us to discover a dynamic and exciting world where your expertise can make a difference.
We offer an ever-evolving environment where learning and progressing are pillars of our culture, designed to help each and everyone nurture their skills and distinctive qualities.
Boredom is not in our vocabulary; embrace new challenges and opportunities for growth every day, to shape a career as unique as you are.
Key Missions
- RUN OPERATIONS: Ensure customer service satisfaction
- Support Sales & CS to onboard new customers
- Directly contact customers to troubleshoot (ex : wrong IF, etc)
- Manage voice of the customer and internal BU ideas for StarCove service improvement
- Manage dashboard and reporting
- DELIVERY IT ROADMAP: Manage IT roadmap delivery
- Continue to feed roadmap building and delivery
- Project coordination with BU internal stakeholders and IT
- DEPLOYMENT
- Open and activate more SIM & eSIM customers
- Preparation with regions & On-boarding
- REPRESENT STARCOVE within the Connectivity Services BU and IST division.
Profile & Other Information
- Senior profile : minimum 5 years of experience
- IT Backgroud is well apreciated
- Customer relation centricity
- Perfect communication Skills (management calls invitation, webinar...)
- Relationnal attitude
- Perfect Power Point expertise and skills - for the clients needs
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies