Technical Support Engineer L1
About IDEMIA Secure Transactions
IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.
About us
IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.
Purpose
We’re looking for a Technical Support Engineer, a great role if you enjoy solving problems, helping people and working with technology.
Job Title: Technical Support Engineer L1
Location: Bucharest (12-hour shifts)
Key Missions
- Monitor IDEMIA services and applications to spot issues early.
- Provide fast, first-line support to customers while meeting strict SLA's.
- Troubleshoot and resolve technical problems related to IDEMIA applications.
- Analyze issues, apply temporary workarounds and follow up until a permanent fix is delivered.
- Work independently to diagnose problems while following IDEMIA support standards.
- Build trust with customers by offering clear, reliable technical assistance.
- Collaborate with support teams and suppliers to ensure high service performance.
- Track second-level support actions to ensure they meet quality and schedule expectations.
- Contribute to documentation, training and knowledge-base updates.
- Ensure quick operational recovery during failures using standard ad-hoc solutions.
- Share knowledge with your team to help improve overall service quality.
To succeed on this position, you should have following:
- Basic experience with bash scripting and working in Unix/Linux (Ubuntu) and Windows environments.
- Familiarity with databases such as MySQL or SQL Server and the ability to understand simple SQL queries.
- Ability to use monitoring tools and investigate logs (searching patterns, understanding log structures).
- Basic knowledge of computer networking.
- General understanding of cloud computing(Azure, AWS or GCP) .
- Advanced English communication skills.
Why Join Us?
Work with a diverse international team in a fast-paced, innovative environment.
Opportunities to learn cutting-edge technologies and grow your career.
Be part of a company that makes a real impact in secure identity solutions.
👉 Learn more about IDEMIA: https://www.idemia.com
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