Account Management 2

Propósito del puesto

This role manages the day to day sales relationship with the customer. The permanent target of this role is to deliver, protect and maximize the customer contract revenue in order retain customers and grow those opportunities.

Funciones principales

• Delivers the contract or business as usual including revenue, Average Selling Price (ASP), cash collection and add-on’s 
• Develops intimate knowledge of customer’s operational environment and build  strong relationships, securing customer loyalty and generating leads for new business opportunities 
• Creates and maintains account plans for each major customer to maximize retention  
• Ensures contract renewals by being accountable for the renewal win strategy and preparing and owning customer offers, which includes driving and being accountable for the formulation, coherency and content of all offer reviews
• Conducts the negotiation and ensures the signature of resulting contracts (including ensuring adherence of contracts with the company policy and legal matrix)  
• Owns and prepares the budget and revenue forecast (ensuring forecast accuracy)  
• Aligns customer to product roadmap including driving product migrations  
• Upsells through change requests within or outside of the contract 
• Sells advanced products and services to contribute to new revenue streams 
• Delivers contract for small account in autonomy
• Delivers the contract or business as usual (BAU) including revenue, Average Selling Price (ASP), cash collection and add-on’s for strategic account under supervision
• Aligns customer to product roadmap including driving product migrations
• Protects acquired customer base by securing customer loyalty

Profile & Other Information