Desde nuestra fundación, IDEMIA ha tenido la misión de desbloquear el mundo y hacerlo más seguro a través de nuestras tecnologías de identidad de vanguardia. Nuestro liderazgo tecnológico nos convierte en el socio elegido por cientos de gobiernos y miles de empresas en más de 180 países, incluidas algunas de las marcas más grandes e influyentes del mundo. Al aplicar nuestra experiencia única en biometría y criptografía, permitimos a nuestros clientes desbloquear formas más sencillas y seguras de pagar, conectarse, acceder, identificarse, viajar y proteger lugares públicos, a escala y con total seguridad.
Nuestros equipos trabajan en 5 continentes y hablan más de 100 idiomas diferentes. Creemos firmemente que nuestra diversidad es un motor clave de la innovación y desempeño.
Propósito del puesto
This role is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs and maximise customer satisfaction by ensuring that procedures and processes are adhered to.
Funciones principales
Leads or participates in regular reviews (with a quality focus) with relevant departments and teams (local and global) to improve business performance and consolidate customer feedback
Ensures KPIs are established and monitored to meet the business targets
Identifies opportunities to continually improve business performance supporting the continuous improvement efforts
Maintains accurate and relevant reporting or documentation as required to include inspection reports and documenatations, central reports, customer reports, department reports, quality documents, templates and business presentations
Identifies and anticipates business risks
Manages through local register, host, lead or participation in audits from internal or external organisations in the delivery of successful scheme/customer accreditations (PCI, ISO9001, CQM etc)
Ensures that suitable inspections, audit and control activity is carried out by all levels of management and supervision in the delivery of business performance through use of the audit register
Manages the tracking and resolution of all relevant customer complaints and non-conformances
Supports the process owner in organising cross-functional teams to investigate, identify root cause, implement and report on suitable corrective actions that will satisfy customer, third party or audit requirements
Communicates effectively with customer, cuppliers and other external bodies as required
Supports the business to ensure teams are appropriately trained, skilled and motivated to perform to a high standard of delivery in line with quality systems and processes
Defines middle and long term quality improvement plans
Owns accountability for the correct deployment of corporate QMS rules within the business
Supports process owners in IDEMIA processes deployment
Owns accountability for customer complaints management effectiveness
Coordinates the functioning of the Quality Team
Steers improvement or action plans
Supports team on significant complaints and challenges
Manages generally experienced or senior professionals who exercise latitude and independence in assignments
Applies process definition, improvement and design methodologies to identify, analyse and improve business processes and quality management systems to improve quality, reduce costs, increase efficiencies or productivity, increase customer satisfaction etc.
Owns responsibility for ensuring quality teams are appropriately trained, skilled and motivated to perform to a high standard of delivery
Owns eventually responsibility for the delivery of large projects or processes within the quality function
Escalates points for problems which are typically difficult to moderately complex
Owns responsibility for the management of quality budget
Stops any processes or deliveries that do not comply with applicable requirements (regulation, contractual, standards, interested parties; etc.) at local sites
Al elegir trabajar en IDEMIA, se unirá a una empresa tecnológica única, que ofrece una amplia gama de oportunidades de crecimiento. Contribuirás a un mundo más seguro, colaborando con una comunidad internacional y global. Valoramos la diversidad de nuestros equipos y damos la bienvenida a personas de todos los ámbitos de la vida y condiciones sociales, independientemente de su aspecto, su procedencia, a quién aman o qué piensan.
Ofrecemos innovación de vanguardia, preparada para el futuro, que alcanza los más altos estándares tecnológicos y nos estamos transformando, rápidamente, para seguir siendo líderes en un mundo que también está cambiando rápidamente.
En IDEMIA, las personas pueden desarrollar su experiencia, sentido de pertenencia y autonomía, en un entorno global, como parte de una empresa con la ambición y la capacidad de cambiar el mundo.
Visite nuestro sitio web para saber más sobre el líder en tecnologías de identidad
www.idemia.com
