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Microsoft D365 F&O Application Support Analyst

Purpose

This role connects with internal customer to understand business requirements and translate them into technical and functional solution through group or local applications.

Key Missions

  • Ensures software applications meet technical and functional requirements
  • Ensures compliance with application standards, good business practices and group processes
  • Participates to group or local application(s) projects deployment
  • Ensures level 3 support, corrective maintenance and evolution of the application (requirement analysis, definition of technical and functional specifications, system configuration, etc.)
  • Executes and manages tests campaign
  • Writes application documentation (design document, user guide, specification, tests document, etc.)
  • Prepares and performs users trainings
  • Leads application project deployment within the functional domain
  • Collects and documents functional requirements from customers
  • Transforms the requirements into a solution
  • Ensures compliance with standards
  • Ensures Level 3 support within the functional domain
  • Animates trainings for end users
  • Manages the integration of vendor tasks and tracks and reviews vendor deliverables
  • Ensures handover to operation team
  • Works in full autonomy

    • Profile & Other Information

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