System Administrator
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Working closely with IDEMIA’s technical support teams (Engineers, System Administrators), the System Administrator will ensure implementation of appropriate policies and procedures whilst adhering to ITSM framework.
Key Missions
The System Administrator will provide Level 3 technical application support and guidance inside a team of System Administrators. You will be responsible for technical support escalation of IDEMIA’s applications and Level 3 support queues.
Profile & Other Information
Software:
- 1+ years’ experience in a similar role
- Experience working within the APS and ITIL environments
- Experience working in a level 1 service desk environment
- Strong technical ability in Software Application Support
- Strong ability for technical analysis and critical thinking to solve issues
- Broad knowledge of different technologies (Linux, Windows, Network, Oracle)
- Interest in learning a Linux environment.
Desirable:
- Experience using ITSM tool Service Now
- Previous experience in Biometrics Technologies.
- Experience in data extraction and reporting from relational databases.
- Virtualization experience, VMware or Citrix (Virtual Apps and Desktop)
- Good experience managing Windows environment, Win10, Server 12-19, Active Directory, Group Policy, SCCM, Patch management.
- Knowledge of network protocols and administration (F5, Cisco)
- Infrastructure, Veeam, NetApp and backup solutions
- Knowledge of ISM compliance and cyber security practices
- ITIL 4 foundation
Mandatory:
- You must be an Australian Citizen to apply for this role.
- Ability to obtain and mandate AGSVA NV1 or higher security clearance is mandatory. Candidates with AGSVA Baseline or NV1 preferred.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies