Customer Relationship Executive
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
The Customer Relationship Executive (CRE) serves as a trusted advisor and primary point of contact for assigned customers, driving exceptional service delivery, customer satisfaction, and long-term account growth. This role is responsible for building strong client partnerships, ensuring contractual commitments are met, resolving complex customer challenges, and identifying opportunities to expand services within existing accounts.
The ideal candidate combines relationship management expertise, operational excellence, and a customer-first mindset to deliver measurable value while fostering lasting client relationships.
Key Missions
- Serve as the primary customer contact for assigned accounts.
- Build and maintain strong relationships across customer organizations.
- Manage account performance, contract commitments, and SLAs.
- Lead issue resolution, customer escalations, and service recovery efforts.
- Partner with internal teams to coordinate customer requests and service implementations.
- Monitor performance metrics and provide customer insights to support growth and retention.
- Identify opportunities for process improvements and enhanced customer value.
- Support forecasting and account growth initiatives through customer engagement.
Profile & Other Information
- Bachelor's degree in Business, Management, or a related field.
- 3-5 years of experience in customer success, account management, or client relationship management.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with CRM systems and Microsoft Office.
- Experience analyzing customer performance metrics and business trends.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
Nearest Major Market: Washington DC