Customer Service Representative 1
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Key Missions
- Owns the first level customer relationship , including incoming requests and enquiries
- Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction -Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
- Supports regulatory customer and internal compliance requirements
- Manages customer queries and complaints to a satisfactory resolution
- Supports Account Manager in relation to contract delivery
- Supports internal requirements in relation to service delivery
- Manages multiple small-medium size or complexity customer accounts with minimal support
- Handles customer service inquiries, requests and problems directly, through a variety of mediums and also face to face, able to manage these effectively
- Uses internal tools and systems effectively
- Gathers and reviews information, trouble shoots and makes recommendations
- Pepares and presents customer reports and presentations
Requirements
- Advanced spoken and written English proficiency (B2 or C1) Mandatory
- Bachelor's degree in Administration, International affairs or related.
- 3 years of experience as Customer Service Representative
- Strong Microsoft Excel proficiency
- Strong self-learning mindset and customer oriented.
- CRM Experience
- Proactivity, organization, good communication skills and detail-oriented
Nice to have skills:
- Knowledge in Oracle, Excel
- Knowledge SAP
- Logistics experience
- Experience in imports and imports
- Advanced spoken and written English proficiency (B2 or C1) Mandatory
- Bachelor's degree in Administration, International affairs or related.
- 3 years of experience as Customer Service Representative
- Strong Microsoft Excel proficiency
- Strong self-learning mindset and customer oriented.
- CRM Experience
- Proactivity, organization, good communication skills and detail-oriented
Nice to have skills:
- Knowledge in Oracle, Excel
- Knowledge SAP
- Logistics experience
- Experience in imports and imports
Offer
- Competitive monthly salary
- Superior benefits and direct contract with company
- Hybrid work scheme (3 on site, 2 home office)
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies