Automotive Program Manager
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Key Missions
Job Description:
As a Program Manager at IDEMIA, you will be the primary point of contact for our key clients, ensuring program success by maintaining customer satisfaction and upholding contractual commitments.
You will play a central role in coordinating the program team and overseeing all activities necessary to meet established objectives.
Your primary mission will be to manage the customer relationship, ensure smooth operations, and optimize program performance to achieve the expected results.
Main Responsibilities:
- Manage customer relations as IDEMIA's main point of contact for non-commercial aspects.
- Proactively collect customer feedback and seek opportunities for continuous improvement.
- Ensure the customer meets their commitments, allowing IDEMIA to carry out programs as expected.
- Lead and support program teams (technical, quality, industrialization, legal) to achieve set objectives.
- Share a clear vision of success factors and coordinate both internal and external stakeholders, including key partners and suppliers.
- Ensure customer requirements are met and compliance with IDEMIA’s quality processes.
- Organize and plan work according to automotive quality standards.
- Conduct tollgate reviews and monitor program KPIs.
- Oversee risk management by identifying risks and defining mitigation plans with technical project managers.
- Manage the program budget and invoicing.
- Oversee contract management and ensure adherence to contractual terms.
Profile:
- At least 10 years of experience managing strategic programs.
- Strong experience working with demanding clients.
- Experience in the automotive sector is highly valued.
- Education: Master’s degree in science or engineering.
- PMI PMP (Project Management Professional) certification is an asset.
- Fluent in English, both spoken and written.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies