Business Application Analyst 3
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
The CRM Salesforce Business Analyst role connects with internal customer to understand business requirements and translate them into technical and functional solution through group or local applications. The role requires a deep understanding of CRM platforms, strong analytical and project management savvy, and the ability to collaborate with both technical teams and business stakeholders.
Key Missions
- Act a Salesforce expert within the business systems department.
- Ensures software applications meet technical and functional requirements
- Ensures compliance with application standards, good business practices and group processes
- Participates to group or local application(s) projects deployment
- Ensures level 3 support, corrective maintenance and evolution of the application (requirement analysis, definition of technical and functional specifications, system configuration, etc.)
- Executes and manages tests campaign
- Writes application documentation (design document, user guide, specification, tests document, etc.)
- Prepares and performs users trainings
- Influences foster decision-making with the domain of expertise
- Leads application project deployment within the functional domain
- Collects and documents functional requirements from customers
- Transforms the requirements into a solution
- Ensures compliance with standards
- Ensures Level 3 support within the functional domain
- Proposes improvement ideas
- Animates trainings for end users
- Manages the integration of vendor tasks and tracks and reviews vendor deliverables
- Ensures handover to operation team
- Works in full autonomy
Profile & Other Information
- Education: Bachelor’s degree in Business, Information Technology, or a related field. A Master’s degree is a plus.
- Experience: 5+ years of experience as a business analyst, with at least 3 years focusing on Salesforce CRM systems.
- CRM Platforms: Strong experience with Salesforce CRM platforms; Microsoft Dynamics is a plus
- Analytical Skills: Strong data analysis skills, including the ability to interpret business needs and translate them into technical solutions.
- Project Management: Knowledgeable in CRM projects, using methodologies like Agile or Waterfall.
- Technical Skills: Familiarity with CRM integrations, database management, and business intelligence tools (SQL, Power BI).
- Communication: Excellent verbal and written communication skills, with the ability to present complex information to non-technical audiences.
- Problem-Solving: Strong critical thinking and problem-solving skills to address business challenges and optimize systems.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies