Senior Service Manager
Purpose
IDEMIA Secure Transactions, a division of IDEMIA Group, is a leading provider of payment and connectivity solutions.
Our 10,000 employees make it their mission to unlock safer and easier ways to pay and connect.
For decades, we have pioneered the future of our industry, empowering our clients to offer essential services with an unbeatable balance between high-level security and ease of use.
We are uniquely positioned on the market thanks to our long-standing expertise in advanced cryptography and at-scale credential issuance.
Our ultra-secure suite of products and services adopt a client-centric approach ౼ guaranteeing that the demand for immediacy, hyper-personalization and convenience for end users is met.
Join us to discover a dynamic and exciting world where your expertise can make a difference.
We offer an ever-evolving environment where learning and progressing are pillars of our culture, designed to help each and everyone nurture their skills and distinctive qualities.
Boredom is not in our vocabulary; embrace new challenges and opportunities for growth every day, to shape a career as unique as you are.
Key Missions
- RUN OPERATIONS: Ensure customer service satisfaction
- Support Sales & CS to onboard new customers
- Directly contact customers to troubleshoot (ex : wrong IF, etc)
- Manage voice of the customer and internal BU ideas for StarCove service improvement
- Manage dashboard and reporting
- DELIVERY IT ROADMAP: Manage IT roadmap delivery
- Continue to feed roadmap building and delivery
- Project coordination with BU internal stakeholders and IT
- DEPLOYMENT
- Open and activate more SIM & eSIM customers
- Preparation with regions & On-boarding
- REPRESENT STARCOVE within the Connectivity Services BU and IST division.
Profile & Other Information
- Senior profile : minimum 5 years of experience
- IT Backgroud is well apreciated
- Customer relation centricity
- Perfect communication Skills (management calls invitation, webinar...)
- Relationnal attitude
- Perfect Power Point expertise and skills - for the clients needs