Services & Digital Quality Manager


You may not know our name, but you have surely used our innovations and solutions.


Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.


We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.


We serve our clients in 180 countries thanks to our 15,000 employees worldwide. 


Purpose of the Job :

 SerSys Digital Quality Manager is in charge of defining and implementing the Idemia quality policy within the Service & Systems and Digital departments, ensuring compliance to assigned targets, supporting teams in Quality methodologies, establishing best practices and taking the lead in case of claim escalation. He/She reports to the head of Quality within FI BU.


Key Responsibilities / Main Activities :

Define and implement Idemia quality policy within the Service & Systems and Digital departments
Is responsible of Service& Systems/Digital compliance to internal and external constraints (norms and standards, legal,  customers’ requirements, etc.)
Participates to the definition of process applicable to our services and products
Is part of the project team for NSI (New Service Introduction), define and deliver Quality deliverables and is the customer voice within the team
Manage customer satisfaction
Support quality issues resolution related to Services & Systems and Digital
Animate the monthly quality  reviews in order to review the monthly status of the complaints, the risks identified and the  improvements actions
Participate to the internal review with other department to review and manage InterCompany complaints
Ensure Best Practice and standard tools & methodology usage across the regions.
Improve the Quality System by proposing new standards or improving current one.



By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.


We deliver cutting edge, future proof innovation that reach the highest technological standards. We’re well established, and yet still agile. We aren’t too big, and we aren’t too small. And we’re transforming, fast, to stay a leader in a world that’s changing fast, too.


At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.


Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.


Each of our locations has its own advantages to offer a collaborative and friendly work environment.


IDEMIA. Expect the unexpected. Join the journey of a unique tech company.