Technical Consultant IOT

You may not know our name, but you have surely used our innovations and solutions.

Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.

We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.

We serve our clients in 180 countries thanks to our 15,000 employees worldwide. 

Context:

Lead technical customer interface for IOT Ecosystem customers, managing IOT MVNOs, OEMs and Module makers.

Providing technical consultancy and support throughout the customer lifecycle for products and services including:

Connectivity: SIM & eSIM (eUICC)

Subscription Management Services

OTA Services

IOT Security services

Main tasks :

• Pre-Sales:

Main interface for all technical activity with your allocated customers;

Proactively act to understand customer technical needs and identify potential card/solution in relation with IDEMIA product roadmap;

Lobby and create customer awareness of IDEMIA product and services;

Ensure feedback to Product Business Line on technical features required by the customer to help at the definition of IDEMIA product;

Provide on-going technical support to sales/distribution channels and contribute towards preparation of sales presentations, tender responses and proposals;

Conduct product training and presentation to customer;

Provide accurate consolidated reporting on weekly basis

• Project Management

Define the Functional Requirement Specification (FRS) for any Application or Card project with the customer;

Product Guide from Product Business Line and with proper alignment with Pricing Desk and Demand team;

Manage the full delivery of (e)SIM card and platform service projects;

Project coordination with Technical Excellence Centre for EP, BAP and DAD (Artwork);

Represent internally the customer to make sure that any delivery and communications are coherent with customer prime expectations;

Perform Test/BAP card validation, both internal and external with customer onsite it includes preparation of test cards, testing, first level of investigation, take traces, reproduce the issues found;

Provide project approval/sign off to all relevant department;

Manage all migration project in assigned account.

• Post-Sales

Maintain close relationship with technical counterpart of customer.

Assist in quality complaint from customer on delivered goods through first level local troubleshooting. Support Quality team in the resolution of the problem and coordinate response/communication to the customer;

Provide ad-hoc support to the Technical Consultant community

Profile :

Experienced in Iot ( 3-5 years)

Good with customers

English fluent

By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.

We deliver cutting edge, future proof innovation that reach the highest technological standards. We’re well established, and yet still agile. We aren’t too big, and we aren’t too small. And we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

Each of our locations has its own advantages to offer a collaborative and friendly work environment.

IDEMIA. Expect the unexpected. Join the journey of a unique tech company.