Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role supports the production process, following all standards and procedures established by the Engineering Manager, Department Manager as well as corporate guidelines and is also responsible for running test packages
Key Missions
Provides 1st and 2nd line technical and fault support for the production team
Provides technical advice and support to non-technical or non-production teams
Creates, manages and maintains machine configuration and job set-ups
Supports in the installation of software, software updates, hardware and operating systems for industry machinery
Supports IT teams with installation of new machines (networking, computer install etc.)
Delivers production solutions through design, testing, proving and go-live in control and within the right timing
Runs test packages and supports in running unit tests (SIT, UAT, First Off) with production teams
Designs and samples process for different machines
Delivers technical and process improvements for production and pre-production systems
Supports with New Product Industrialization (NPI) for local, global or central projects
Supports in validation of new system software
Works closely with the maintenance team to provide support on software and hardware
Monitors and maintains process parameters according to defined standard
Prepares reports on production metrics such as time between failures and machine uptime
Documents production issues, such as errors made by workers or problems with machines
Creates and maintains a knowledge base of known support issues and resolutionsSupervises para-professional or professional level employees
Sets goals and objectives for team members for achievement of operational results
Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders
Profile & Other Information
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
www.idemia.com
