Technical Project Manager
IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.
Purpose
Reporting to the Head of Project Management and Technical Support France, you will manage strategic projects and provide technical support for a portfolio of clients in the electronic banking, transportation, and loyalty sectors.
You will work in demanding, highly technological environments where service quality and customer satisfaction are top priorities.
Key Missions
Project management
• Be the primary point of contact for your clients throughout the project lifecycle
• Define the scope and planning and ensure the delivery of each phase of the project
• Gather and formalize customer requirements; identify the appropriate IDEMIA products and services and the most relevant project approach
• Structure and coordinate internal and cross-functional teams to ensure a precise understanding of needs and optimal execution
• Ensure “right first time” delivery, in accordance with quality and performance requirements
• Manage all stakeholders, resources, risks, and dependencies, from the initial request to the transfer to operational teams (BAU)
• Implement effective control mechanisms (planning, quality, communication, risk management)
• Produce project reports, define and supervise test plans, ensure the transition to operational teams, and lead the project closure
Customer relations & consulting
• Manage, retain, and develop your client portfolio as a technical expert
• Provide advice to clients and internally on existing solutions and technological innovations
• Provide support, recommendations, and technical assistance, including in the context of BAU activities
• Identify opportunities for continuous improvement and propose high value-added optimizations
Internal collaboration
• Contribute to team dynamics by providing cross-functional support (replacements, business continuity)
• Promote information sharing, documentation, and knowledge capitalization
• Work closely with internal teams to ensure project consistency and efficiency
Profile & Other Information
Education
• Bachelor's degree +4/5 (or equivalent experience)
• Professional English (technical and commercial)
• Proficiency in office tools (Word, Excel, Outlook)
• Occasional travel in France
Interpersonal skills
• Proactivity, autonomy, and sense of responsibility
• Excellent written and oral communication skills
• Ability to work well in a team or independently
• Ability to manage priorities and work under pressure
• Ability to manage several projects simultaneously with rigor
Experience & skills
• Experience in project management in a complex technical environment, in direct contact with customers (essential)
• Project management certification (Prince2, PMP, Agile, etc.) appreciated
• Experience in a secure and/or regulated environment appreciated
• Knowledge of the electronic banking, transportation, or loyalty sectors appreciated
• Good understanding of organizational environments and customer issues
Join Us!
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At IST, we believe in an inclusive environment where every talent can thrive. We welcome applicants from all backgrounds, identities, and abilities. If you require any accommodation during the process, let us know.
Join us to shape a career as unique as you are, where every day brings a new challenge and a new opportunity to learn.