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Business and Operations Quality 2

Purpose

This role is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs and maximise customer satisfaction by ensuring that procedures and processes are adhered to.

Key Missions

  • Leads or participates in regular reviews (with a quality focus) with relevant departments and teams (local and global) to improve business performance and consolidate customer feedback
  • Ensures KPIs are established and monitored to meet the business targets
  • Identifies opportunities to continually improve business performance supporting the continuous improvement efforts
  • Maintains accurate and relevant reporting or documentation as required to include inspection reports and documenatations, central reports, customer reports, department reports, quality documents, templates and business presentations
  • Identifies and anticipates business risks
  • Manages through local register, host, lead or participation in audits from internal or external organisations in the delivery of successful scheme/customer accreditations (PCI, ISO9001, CQM etc)
  • Ensures that suitable inspections, audit and control activity is carried out by all levels of management and supervision in the delivery of business performance through use of the audit register
  • Manages the tracking and resolution of all relevant customer complaints and non-conformances
  • Supports the process owner in organising cross-functional teams to investigate, identify root cause, implement and report on suitable corrective actions that will satisfy customer, third party or audit requirements
  • Communicates effectively with customer, cuppliers and other external bodies as required
  • Supports the business to ensure teams are appropriately trained, skilled and motivated to perform to a high standard of delivery in line with quality systems and processes
  • Owns responsibility for setting goals and objectives for team members for achievement of operational and inspection results
  • Faces problems that are occasionally complex
  • Ensures policies, practices and procedures are understood and followed by lower-level professionals, direct reports, customers and stakeholders
  • Manages projects or processes
  • Leads or hosts inspections, audits from external organisations and oversees the lower level quality employees in the delivery of successful scheme or customer accreditations
  • Undertakes some people management activities with the support of a manager including coaching and reviewing the work of lower-level professionals
  • Works independently with limited supervision

    • Profile & Other Information

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