Customer Relationship Executive
At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development.
Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA operates in different businesses and in 50+ locations around the world.
Purpose
This role is responsible for maximizing customer satisfaction through effective contract delivery as well as generating revenue on Business as usual.
Key Missions
- Manages BAU activities on assigned accounts
- First point of contact for customers
- Manages customer complaints and escalations
- Builds customer intimacy at all applicable levels of customer organization
- Develops a deep understanding of customers organization
- Supports integration of new products or services
- Customer Relationship Management
- Contract & SLA Management
- Product/Service Request Coordination & Implementation
- Issue Resolution & Escalation Management
- Reporting & Performance Tracking
- Process Improvement & Collaboration
- Provides customer insights to sales for forecasting and updates
Profile & Other Information
Seize all the opportunities of our fast-paced environment. Expect the unexpected.