Quality and Security Lead

Purpose

• This role is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs, and maximize customer satisfaction by ensuring that procedures and processes are adhered to. 
• Responsible for defining, planning, and coordinating local Security plan, based on Physical Security policies and procedures, aiming to meet the objectives defined for all activities performed by the local site.

Key Missions - Quality

•    Ability to deploy Quality tools like pfmea, VSM, Kaizen etc. 

•    Oversee the quality assurance function, continuous improvement initiatives 

•    Review and approve the audit plan, select, and evaluate internal auditors. 
•    Report performance of the quality system to management for review and improvement 
•    Oversee the implementation of corrective/preventive actions 
•    Support functional managers as required in formulating related quality policies, procedures, and objectives. 
•    Analyze quality reports to determine areas of improvement and appropriate action plans 
•    Ensure KPIs are established and monitored to meet the business targets. 
•    Participation in audits from internal or external organizations in the delivery of successful scheme/customer accreditations (PCI, ISO9001, CQM etc) 
•    Manages the tracking and resolution of all relevant customer complaints and non-conformances. 
•    Communicates effectively with customer, suppliers and other stake holders including both internal as well as external bodies as required. 
•    Supports the business to ensure teams are appropriately trained, skilled and motivated to perform to a high standard of delivery in line with quality systems and processes. 

Key Missions - Security

•    Drives the Security performance within the site to ensure satisfaction and adherence to the objectives defined. 
•    Manage the Physical Security Systems (Access Control, CCTV and Intruder). 
•    Monitor KPIs, propose action plans and drive their execution with appropriate reporting and follow-up. 
•    Organize and conducts Security training. 
•    Managing the site security guards and defining their roles and responsibilities. 
•    Actively manages and leads the internal and external security audits. 
•    Establish and coordinate remediation action plan. 

Skills and Qualifications :

Experience 

• BS, BA or Diploma in relevant field  
• 3-5 years experience in  Quality, HSE, Security, Auditing, Risk Management 
• Knowledge of Internationally recognized frameworks and systems such as ISO27001, ISO9001, ISO31001, ISO21500, Lean Six Sigma, 8D 
• Experience working in a Corporate environment with a Matrix organization structure 
• Excellent Japanese and English language skills.  
   

Soft Skills 

• Ability to lead teams, under direct management or not 
• Strong interpersonal, negotiation and leadership skills 
• Positive mindset 
• Excellent communication and presentation skills both in Japanese and English. 

Method of Assessment

Criteria

• Performance against KPI’s and audits
• Line and Functional Manager satisfaction
• PMD Objectives
• Relevance of Security alerts and reporting for Security Function.

Performance assessed by:

• Site Manager
• Regional Security/Quality Officer

Tools and Resource

Systems

• Access Control, CCTV and Intruder
• Microsoft Teams and Office tools.
• Quality Tools

Documentation

• Regulation Standards, Quality Standards
• Policies and Procedures for Both Security and Quality
• Site plan of Security Assets

Reporting and Stakeholders

Reporting

• Regular tasks through the EASi Platform or Quality Platform
• Monthly KPI’s
• Reporting of Security Management Group (SMG) minutes / Quality Management Group

Stakeholders

• All Local Staff
• Physical Security Network
• Customers and Regulators
• Regional Security Officer / Quality Director

Authority

Authority to stop any process in conjunction with local management, where the Security level is insufficient compared to the security requirements based on a thorough risk analysis by Security Management Group.

• Reports and escalates according to defined policy
• Manages action and recovery plan to resume processes