Customer Process Administrator
You may not know our name, but you have surely used our innovations and solutions.
Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.
We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.
We serve our clients in 180 countries thanks to our 15,000 employees worldwide.
Purpose
This role executes the administration support to Customer Care what include updating, forecasting, reporting, invoice proceeding.
Key Missions
Responsibilities:
1. SalesForce and ERP system updates
- Accurately update status of customer orders in ERP system(s) in line with internal SLA
- Maintain accurate and timely order status reports & records (including updating internal systems)
- Support in maintaining shipping schedules, despatch paperwork, provide support to ensure a quick resolution of dispatch queries & maximise consolidated shipments to minimise shipping costs
- Ensure all communication & updates are reflected in Salesforce in an accurate and timely manner
- Create items accurately in ERP system
2. Reporting & administration
- Provide customer or internal reports as requested, or in line with agreed schedule
- Manage administrative procedures in relation to hub activities
- Produce ad-hoc data analysis as requested
- Support ad-hoc administrative tasks as requested
3. Process improvement
- Support the team to drive continuous improvement of HUB processes
- Maintain accurate process documentation, work instructions and handovers
- Participate in process improvement initiatives & activities
- Ensure accurate, timely & effective communication with all key stakeholders as required
- Build effective internal relationships
Requirements:
- Fluent English - work fully in English
- Experience in administration role
- MS package: MS Excel, MS Word, MS PowerPoint
- Experience and know how to use CRM and ERP (SaleForce is preferable)
- Openess to work from the office in Kobyłka (near to Warsaw) at least once per month
- Experience in working with international team will be an asset
Profile & Other Information
By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.
We deliver cutting edge, future proof innovation that reach the highest technological standards. We’re well established, and yet still agile. We aren’t too big, and we aren’t too small. And we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
Each of our locations has its own advantages to offer a collaborative and friendly work environment.
IDEMIA. Expect the unexpected. Join the journey of a unique tech company.