Senior Executive - Field Operations (Ernakulam)
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Key Missions
We are looking for Senior Executive – Field Operations to be based at Ernakulam Location with experience of 3- 5 years.
Job responsibilities:
• Timely resolution of field escalations as per defined TAT for various programs and raising tickets for all unresolved complaints.
• Partner onboarding support, device set up and implementation of new modules.
• Consolidating and sharing the trouble shooting / challenges with RCA to the client.
• Communication on process / providing technical training or update amendments in the programs. Circulating the process notes to the regional manager/ FOS/ Channel partners on all program and arrange for periodic refresher program.
• Responsible for all Installation and Day to Day Technical Support of BCA.
• Responsible for Training and Development part of BCA Agents.
• Training/development/motivation/guidance of channel partners and field agent to accomplish set goals and target
• Maintaining excellent relationship with BCA and Bank to help in business delivery and its growth
Desired Skills & Experience:
• Proven record of accomplishment of successfully managing technical support to BFSI w.r.t processes facing the business deliveries.
• Good communication skills and hands-on approach/ self-driven professional.
• Ability to manage multiple program and customers
• Experience of working in a high growth, fast pace environment, start-up experience.
• Ability to handle fast pace changes effectively.
• Positive aggression and ability to work extremely hard.
• Must comfortable in Local Language
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies