Business Application IT Support
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
The role is hybrid allowing to work few days a week from home.
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
IDEMIA IT Team is currently looking for a Business Application Support engineer/ IT Support engineer to support the ERP of the Group. You’ll be a true referent for the Business Teams mainly on Microsoft Dynamics 365 (D365) and joining a multi-cultural team working on major projects of international scope.
Within IDEMIA, IT team oversees and maintains IT services, creates custom solutions and strengthens security measures to protect data and assets, supporting all our activities and businesses.
Key Missions
- Provide support of ERP users and participate in the evolutionary and corrective maintenance of the existing business applications.
- Building new user roles/profiles during the implementation projects
- Support various audits related to access management
- Assigning/revoking user accesses upon request
- Managing incident tickets and requests and ensuring comprehensive database of queries and resolutions is kept up to date.
- Identifying and resolving technical issues.
- Delivering regular and customized training to key user teams within the business.
- Maintaining and updating technical documents and procedures.
- Assisting with systems integrations.
- Supporting ERP implementations on Microsoft D365 by training key-users, participating in UAT tests.
Profile & Other Information
To succeed in this position, you will need the following skills and experience:
- At least 2 years of experience with users access management
- Good command of English associated with good verbal and communications skills
- Experience with Microsoft Dynamics 365
- Good listening skills and good customer service and relationship management
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies