IT Support
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Key Missions
Responsibilities:
- Manage and maintain the Manila Service Center's IT infrastructure, including network servers, internet connectivity, backup systems, desktops, laptops, and end-user computing assets.
- Administer, monitor, and troubleshoot LAN/WAN networks, Windows servers, VMware environments, and related infrastructure to ensure optimal system availability and performance.
- Provide timely technical support, installation, configuration, and issue resolution for hardware, software, network, and security-related concerns.
- Implement, enforce, and continuously improve IT policies, procedures, and security controls to ensure compliance with corporate, legal, and regulatory requirements.
- Proactively identify, assess, and mitigate IT infrastructure risks, vulnerabilities, and security incidents while promoting cybersecurity awareness across the organization.
- Lead and support IT projects, system implementations, and technology enhancement initiatives to improve service quality, operational efficiency, and SLA performance.
- Partner with business stakeholders, department leaders, and external service providers to evaluate technology needs, recommend solutions, and ensure effective IT service delivery.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- Minimum of 5 years of relevant IT infrastructure and support experience, including hands-on LAN administration and server management.
- Strong experience in LAN administration, Windows Server administration, network troubleshooting, and VMware virtualization environments.
- Proven knowledge of network security, backup and recovery, IT asset management, and end-user support within a corporate environment.
- Excellent problem-solving, stakeholder management, and communication skills, with the ability to manage multiple priorities and provide high-quality user support
Profile & Other Information
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies