Industrialization System Integration & Support Engineer
At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development.
Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA operates in different businesses and in 50+ locations around the world.
Purpose
This role manages the Industrialization activities around smart card personalization in IDEMIA’s Service Centers worldwide using IDEMIA's Personalization Systems and other local systems.
This role analyzes the technical requirements, estimates the workload, and proceed with the implementation of the changes.
Key Missions
- Owns responsibility for the customer products technical setup and configuration (new products or change requests)
- Interfaces with different stakeholders during the industrialization Profile Design process, from customer request to validation (Product design tests, system integration tests, user acceptance tests) and customer approval
- Owns the responsibility of the product deliverables consistency including (but not limited to) ensuring the compatibility of all the offer services (Data Preparation, Grammar Development, Card Fulfillment, Return files and reporting services, and Packaging offer, etc.)
- Ensures that the product configuration is in-line with the customer requirements, the production environment criteria (Machines, production tools) and / or the scheme requirements.
- Owns the responsibility that all the internal Design processes and guidelines are being followed to meet the expected quality by our customers
- Ensures that the project and product design meet the service-level agreements and the customer expectations
- Ensures the Design is respecting the quality requirements and the compliance criteria (both schemes and IDEMIA)
- Provides 1st level of support to local teams in the service centers and IDEMIA’s partners
- Troubleshoots any technical issues occurring during product design phase or during mass production, report and follow up, contribute to the resolution until the issue is fixed
- Contributes to the training and onboarding of the new joiners in the team including technical trainings on tools and technology, development best practices, delivery process etc.
Profile & Other Information
Technical Skills
- English fluent
- Project Management
- Operations & Production tools
- Manufacturing & Production Management
- Continuous Improvement methods & tools
- Change management
- Debugging and scripting
Key Soft Skills & Behavior
- Problem Solving
- Teamwork & communication
- Customer Service
- Multitasking
- Organizational Skill
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
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