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Technical Engineer

Key Missions

Analyses, troubleshoots and resolves tickets escalated by support level 1 or 2 (internal, external) within SLA or internal OLA
Reproduces and document customer problems and escalate them to relevant solution or product development teams
Provides input as required on product and customer specific functionality, configuration and usage
Designs corrective action plans or local workarounds that allow issues to be solved within the SLA
Documents ticket resolution and ensure proper communication or reporting to customers on ticket resolution progress
Maintains support documentation up to date
Carries out on-site administration and preventive maintenance activities
Performs system upgrades at customer premises during post go live period (ramp up/grace period)
Ensures procedures are correctly implemented
Maintains IT infrastructure and backend components, including hardware and software
Conducts standard and complex analysis in autonomy
Anticipates to integration workshop as referent
Maintain and update Lab equipment and perform software update in the Lab at the customer premises.

Degree in Electrical / Electronics / Computer Engineering / Computer Science or a relevant discipline;
3-5 years of experience Technical Engineering role, Desktop support role or systems integrator environment
Exposure in areas across Software application, Desktop applications, Backend Application and Hardware Appliance.
Experience in Software Application and Integration is a plus.
Experience in Kubernetes and DevOps CI/CD pipeline is a plus
Strong analytical and problem-solving skills;
Good understanding of IT infrastructure and architecture,
Good understanding of Desktop and Software support, Security awareness, Windows, GNU/Linux, networking knowledge,
Basic Knowledge of scripting and programming language (Java, Javascript, Perl, Bash, Python, Power shell, etc.),
Knowledge of configuration management tools and languages is a plus (Terraform, Ansible, GIT, etc.)
Containerization and orchestration knowledge is a plus (Docker, Kubernetes, etc.),

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