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Functional Support Analyst (SAP B1)

Purpose

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Key Missions

  • Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
  • Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
  • Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
  • Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
  • Manages IT assets (computer and communications equipment, servers, and licenses)
  • Manages and coordinates access to IT tools while ensuring compliance with security standards
  • Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
  • Interacts with end users and supports on simple issues and tasks and troubleshooting by following instructions
  • Escalates requests to the right technical team
  • Installs and monitors software and/or applications
  • Maintains IT Assets
  • Works within the supervision of an IT Lead or IT Manager

    • Profile & Other Information

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