Platform Admin Officer
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Starcove is a digital platform that allow customers to reorder/track SIM, generate eSIM profiles and automate eSIM invoicing.
The solution is growing : more and more customers, more and more projects. The team need support from a Platform Admin Officers on 'Operation RUN' to continue to optimize the digital transformation.
Platform Admin Officer should ensure that the Starcove platform is working well.
He is working in close collaboration with the Starcove service manager to ensure customer service satisfaction.
Key Missions
Platform Admin Officer should ensure that the Starcove platform is working well.
The candidate will be working in close collaboration with the Starcove service manager to ensure customer service satisfaction.
Roles and responsibilities:
Administrate the platform
- Monitor to ensure platform is available
- User management: access creation/deactivation
- Support Starcove service manager
- Manage existing data.
Follow up all requests on platform until it is resolved
- Analyze issues in IT systems (AX ERP, Sales Force, Boomi, etc.) to find the root cause
- IT bug qualification, IT ticket opening and follow up process until resolution with stakeholders
- Update orders/platform issues (file): Follow up of criticality and prioritization
- Follow up of the tracking orders with Logistic team
- Escalate request for new features.
Reporting
- Weekly/Monthly Starcove reporting
- Weekly Starcove RUN status: SIM/ESIM order tracker
- Email tracker (received by customer).
Data management
- Accuracy of data process on the platform (prices, SLA, PD, IF etc.): contact CS/Sales/TC if data missing
- Data cleaning for each customer: external/internal contacts and orders
- Prepare data for customer deployment.
Profile & Other Information
Skills : English, autonomy, rigor, ability to learn quicky, teamwork, good in communication, customer centric and good sense.
Between 3 to 6 Years of experience required.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies