Customer Success Engineer
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
As part of the "Operation" team of the Road Safety Business Line, you guarantee the operational availability of IDEMIA road safety systems deployed at our various customers in France and abroad.
Key Missions
As a CSE in the field of road safety, your main missions will be:
- Represent IDEMIA to our clients in the management of technical facts.
- Ensure the operational availability of IDEMIA's road safety products to customers,
- Master the analysis of incoming technical facts, identify the root causes and possibly identify a fix with the support of R&D and ensure its management,
- From the knowledge acquired of the products, to have the ability to transmit this data in customer training cycles in France and abroad for commissioning, use and maintenance,
- Ensure weekly reporting to the department and Technical Support managers.
The topics to be analysed will require good computer skills as well as system architecture and they will be carried out in collaboration with the R&D teams.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies