Stage - Consolidation of Technical Support data for biometrics terminals /
You may not know our name, but you have surely used our innovations and solutions.
Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.
We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.
We serve our clients in 180 countries thanks to our 15,000 employees worldwide.
The Corporate ID entity is in charge of the development, sale and maintenance of identification terminals based on biometric characteristics.
Its Go to Market is based on a network of professionals responsible for the distribution, integration and installation of terminals for access control or Time and Attendance applications.
In order to improve customer satisfaction and optimise processes, the Technical Support and Services department has completely revised its organisation and processes over the past 24 months.
The aim of the internship is to consolidate and synchronise the information collected and entered by the technical support department via CRM tools and databases.
This technical information allows the monitoring and steering of our activity in order to improve the performance of our activity.
Under the supervision of the support team manager, the main tasks are as follows:
1. Review the existing situation
Collect existing procedures from the different global support entities (France, India, USA, South Africa)
Formalise the existing procedures
Identify regional differences
2. Analyse and propose changes
Identify the elements of the process that have not been documented to date via interviews
Propose changes to align procedures or make them evolve
Expected interfacing with various key functions: support, database, CRM, IT, Saleforce
3. Monitor the progress of actions
Identify in a clear action plan the steps to be implemented to improve the processes
Monitor progress
Propose and monitor indicators to measure the evolution of the process maturity in relation to the objective
Expected qualities
- Engineering school education
- Good level of written and spoken English
- Thoroughness
- Curiosity
- Proactivity and ability to propose solutions
- Good communication skills
- Knowledge of office tools
- Knowledge of databases, CRM
By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.
We deliver cutting edge, future proof innovation that reach the highest technological standards. We’re well established, and yet still agile. We aren’t too big, and we aren’t too small. And we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
Each of our locations has its own advantages to offer a collaborative and friendly work environment.
IDEMIA. Expect the unexpected. Join the journey of a unique tech company.