Customer Service Representative
You may not know our name, but you have surely used our innovations and solutions.
Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.
We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.
We serve our clients in 180 countries thanks to our 15,000 employees worldwide.
Purpose
The Payment Services Business Unit is reinventing the cardholder experience. Our technologies and innovative solutions enable banks, FinTechs, payment networks, retailers and transport operators to create safer, easier and greener customer journeys that seamlessly blend the digital and physical worlds. We are the trusted partner to our customers on their journey to extend essential financial services to everyone.
We are currently looking for Customer Service Representative, who will join the Customer Service team. At this position, you will contribute to the expansion of our businesses, enhancing our company's reputation, supporting the global experience of our employees and our company's mission based on our core values: TOGETHER, CURIOUS, DARING, TRUSTED and CARING.
Key Missions
As our new Customer Service Representative, you will:
- Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries
- Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction
- Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
- Manages customer queries and complaints to a satisfactory resolution
- Supports internal requirements in relation to service delivery
- Gathers and reviews information, trouble shoots and makes recommendations
- Prepares and presents customer reports and presentations
To succeed in this position, you will need the following:
- Fluent Czech and English – Proficiency in Czech is essential, as many clients and team members use it primarily, the main client in your potential portfolio is from UK, so fluent English as requires as well
- Able to interact clearly and professionally with clients, understand and meet customer needs, ensure positive client experiences.
- Customer-focused mindset, experience in that field will be more than welcomed
- Capable of managing multiple tasks and setting priorities effectively to meet deadlines.
- Having an eye to detail, ensuring accuracy and consistency.
- Familiarity with JIRA and Salesforce will be your advantage
This role is suitable for recent graduates or those starting their career in customer service.
This combination of language skills, customer focus, and organizational abilities will ensure success in handling inquiries and providing quality support to customers in a dynamic, client-centered environment.
This position is full time job with majority of work on site, in our office (Ve žlíbku 1800/77, 193 00 PSC-Praha 9) with possibility of occasionally remote work.
Profile & Other Information
By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.
We deliver cutting edge, future proof innovation that reach the highest technological standards. We’re well established, and yet still agile. We aren’t too big, and we aren’t too small. And we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
Each of our locations has its own advantages to offer a collaborative and friendly work environment.
IDEMIA. Expect the unexpected. Join the journey of a unique tech company.