Quality & Compliance Manager

Purpose

This role is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs and maximise customer satisfaction by ensuring that procedures and processes are adhered to.

Key Missions

I. MAJOR GOALS / RESPONSIBILITIES for the role

 

- Managing, coordinating Quality activity in Prague Service Center.

- Define, implement and optimize the internal Quality organization:
•    Define and follow-up ways of measure non-quality cost
•    Build, improve and maintain the local Quality Management System.
•    Support the implementation and supervision of the proper use of tools for continuous improvement. Such as Short Interval Meeting, SMED and QRCI.
•    Manage and coordinate activity related to CQM certification. Including the follow-up of CQM action plan.
•    Ensuring ISO 9001 together with CQM certification when requested.

- Improve the Quality in Prague site:
•    Support Production Manager to reduce their CPMS to reach goals set by Service Line
•    Follow-up of Correction Actions defined and/or implemented and evaluation of their efficiency.
•    Supervise the proper use of Lightening Tool (SalesForce) tool.

- Supervise the Physical Security activity of each site, including reporting, to be in accordance with Corporate expectations:
•    Daily operations are under Quality and Compliance Manager responsibility.
•    Supervise the respect of deadline for regular reporting.
•    Follow-up of action plan from audits and correction/closure of non-compliances.
•    Follow-up of administrative tasks related to audit planning and responses to scheme.

II. Tasks to be executed:

 

Reports
- Preparing weekly and monthly reports,
- Initiate corrective action plan with the team,
- Initiate a non-quality cost reports and follow-up,
- Initiate CAPEX and/or OPEX related to Quality.

 

People management:
- No direct management of human resources
- Coaching/Cooperating with Production Manager on Quality & Security topics.
- Organize regular communication with Production Manager

 

Quality assurance / improvements:
- Ensuring ISO 9001:2015 and card industry specific CQM standards
- Handle Non Compliances (internal and external audits),
- Continuously looking for efficiency improvements.

 

Security compliance:
- Ensuring and maintaining VISA, MC and other specific / local scheme certification,
- Handle Non Compliances (internal and external audits) with his team, until the completion of
  the related corrective actions,
- Ensuring and maintaining Business Continuity Plan(BCP).

 

General:
- Involvement in root cause analyses for all cases (complaint handling),
- Member of the Security Management Group,
- Support all departments.

 

 

Profile & Other Information

Qualifications

Engineering background, degree or equivalent. Experienced people with other high background are welcome. 
Strong experience in Quality Management. Deep knowledge of ISO9001 and ISO TS standards being a plus.
Further qualifications in and/or practitioner of best practice methodologies: PDCA, Lean, 5S, Kaizen, 6 Sigma
Czech and English fluent

Experience

Management of teams / strong leadership of multi-cultural teams in the OT environment
Practical experience of successful use of best practice methodologies:  Lean, 5S, Kaizen, 6 Sigma

 

Personal skills

Strong communication skills including coordination, influencing and persuading skills
Leading and management skills
Ability to work with all kinds and levels of people in the organization and especially Matrix organization.
Ability to engage and build teams
Drive and self-motivation to achieve the various objectives among the site.