SEC Specialist (Security Support)
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Our Security Excellence Center is looking for SEC Specialist, who will be responsible for daily operations during shifts. We are looking for someone experienced in supporting 24/7, managing information, working in a global environment. The SEC team provides security solutions for all IDEMIA's offices, all around the world, coordinates efforts to protect people, property and information across sites.
Key Missions
Role Responsibilities
- Overseeing and actively participating in daily operations activities;
- Provide support to team when needed;
- Coordinate event management: supervise and coordinate daily event log, prioritization, and response;
- Coordinate technical and operational support;
- Provide customer service;
- Supervise and provide proper documentation: accurately document each request and update knowledge base articles;
- Escalations: identify complex issue to follow and lead escalations;
- Security and other system monitoring: track system performance and escalate if necessary;
- Compliance: adhere to policies and procedures.
Qualifications
Education:
- Bachelors degree in Computer Science, IT, or related field.
Experience:
- previous experience in customer support, data operations, service desk for 2+ years;
Skills:
- Strong technical skills;
- Excellent communication, organizational and interpersonal skills;
- Ability to work calmly under pressure whilst dealing with multiple issues
- Familiarly with ticketing systems, ITIL practices;
- Ability to manage multiple tasks and prioritize requests;
- Knowledge of operating systems and office application;
- Basic understanding of networking protocols and IT infrastructure is an advantage;,
- Understanding of using security applications is an advantage.
Languages:
- English, Latvian full professional capacity;
- French is an advantage.
Soft Skills
- Exemplary customer service skills;
- Possess strong communication skills in both the written and verbal format, in all delivery formats (i.e. in person, via radio, via telephone etc.);
- Strong self-motivation and the ability to work unsupervised;
- To work under pressure and be solid problem-solver;
- Friendly and professional demeanor.
The role is based in Riga, Latvia. It required working fully on site in the office at Varkalu Street 13 on 12 hours shifts 24/7/365.
Profile & Other Information
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies