Integration Engineer
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role acts as a trusted technical advisor, supporting customers throughout the solution lifecycle from requirements gathering and solution design through to demonstrations, proof of concepts and technical implementation support.
Key Missions
- Support the Regional Sales Director during customer meetings and business development activities
- Deliver technical presentations, workshops and demonstrations of IDEMIA solutions
- Answer customer technical questions and articulate IDEMIA’s key differentiators
- Lead technical discovery sessions to understand customer requirements and business challenges
- Support Proof of Concept (POC) activities from planning through to completion
- Configure and deploy IDEMIA products and solutions for demonstrations and POCs
- Act as the primary technical contact for customers, partners and system integrators during evaluations and POCs
- Define solution architectures and recommend the most suitable products and services to meet customer requirements
- Prepare technical documentation, solution designs and customer presentations
- Work closely with Product Management to communicate customer feedback and market requirements
- Monitor competitor activity and industry trends and provide recommendations for product evolution
- Collaborate with Engineering, Product, Support and Sales teams to resolve technical issues
- Support project handover activities where required
- Provide accurate weekly and monthly activity reporting
- Travel across Saudi Arabia and the wider Middle East region as required
Profile & Other Information
- 2 to 5 years of experience in a customer facing technical, integration, pre sales or solutions engineering role
- Bachelor’s degree in Computer Science, Information Technology, Electronics Engineering or a related discipline
- Experience working with enterprise software, security solutions, identity technologies or biometric systems is highly desirable
- Experience supporting customer demonstrations, technical workshops or proof of concepts
- Strong understanding of solution architecture and systems integration principles
- Excellent troubleshooting and problem solving skills
- Strong communication and presentation skills
- Experience working collaboratively with customers, partners and system integrators
Desirable Skills
- Experience with Physical Access Control, Identity Management or Security Solutions
- Linux administration or troubleshooting experience
- Knowledge of networking fundamentals and enterprise infrastructure environments
- Experience working within government, airport, transportation, public security or critical infrastructure environments
- Arabic language skills would be advantageous
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies