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Senior Pre-Sales Technical Consultant

Purpose

This role provides technical support and expertise to the sales team and customers.

Ensures to be the main contact point for technical topics between customers and IDEMIA

Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap

Promotes IDEMIA products and services to customers

Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals

Implements projects

Collects functional requirement specifications for applicable products with the customer

Manages the product selection process and ensures the right product is selected to match customer’s requirement

Participates in the project delivery and technical implementation

Coordinates final validation for applicable products with customers

Mainains a close relationship with technical counterpart of custome

Engages constantly in product specification reviews to upsell and influence the next product evolution

Assists in quality complaints from customer on delivered products through first level local troubleshooting

Supports quality team in the resolution of problem and coordinates response or communication to the customer

Promotes and implements standards for custom and complex products for key customers

Leads complex troubleshooting and quality complaint resolution

Works independently with no supervision

Senior experience in SIM card, or eUICC, eSIM (essential)
Telecom experience
Spanish language required
Advanced conversational English required (interviews will be conducted in English)
Availability to travel 20%
Availability for hybrid work (site/home office)

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