Customer Service
You may not know our name, but you have surely used our innovations and solutions.
Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.
We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.
We serve our clients in 180 countries thanks to our 15,000 employees worldwide.
Purpose
Contribute to the achievement of the business line's turnover targets by achieving the following actions:
- Analysis and administration of customer requirements:
- Entering and monitoring orders until final delivery.
- Issuing invoices according to Incoterms.
- Coordinating delivery schedules with factories in France and abroad, logistics teams, Supply Chain and sales.
- Building a trusting and long-term relationship with customer contacts.
- Issuing a weekly reporting on the progress of turnover for all the business line's customers.
- Supporting the Customer Service team to carry out its projects (new tools, new processes, etc.).
Key Missions
Order management from PO reception until billing using lDEMIA ERP/SAP
You will be in charge of:
- Collecting customer MRP data on customer specific tools (WEB EDI, ... )
- Placing orders in our ERP (with customer + item creation) and put it in production.
- Communicating / Negotiating planning with our customers & plants
- Providing shipping elements (commercial invoice, labels, packing list).
- Following deliveries (proof of delivery)
- lnvoicing following incoterm agreed by contract
Profile & Other Information
“Given the nature and the importance of the role, strong interpersonal skills and leadership are mandatory”
In addition, we are looking for a candidate:
Who has the following proven soft skills:
- Customer oriented
- Organized, rigorous
- Autonomous
And knowledge across:
- Order management
- International trade / incoterms 2020
And background:
- Education: Major in international trade
- Experience: 4-5 years in customer service
- Languages: English & Korean fluent
By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.
We deliver cutting edge, future proof innovation that reach the highest technological standards. We’re well established, and yet still agile. We aren’t too big, and we aren’t too small. And we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
Each of our locations has its own advantages to offer a collaborative and friendly work environment.
IDEMIA. Expect the unexpected. Join the journey of a unique tech company.