Pre-Sales Technical Consultant 2
You may not know our name, but you have surely used our innovations and solutions.
Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.
We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.
We serve our clients in 180 countries thanks to our 15,000 employees worldwide.
Purpose
Profile & Other Information
- Must have at least 5 years working experience in areas of technical consulting or technical support for Korean customers (Technical Support in Smart Card Industry or eSIM cloud solution in Telecom sector is the best).
- Strong knowledge and understanding: Computer Programing (Micro Computer is best) or Firmware / Software Development or Cloud solution integration
- Degree in Computer Science or Telecommunication from a recognized institution
- Prefer to have technical knowledge with GSMA / 3GPP/ ETSI / Global Platform / ISO 7816 standard and Cloud solution
- Good technical knowledge on Cryptography - Symmetric/Asymmetric Algo., / PKI / Authentication / Certificate
- Experience in writing FRS, reading technical documents (standard, product, solution document), project management, implementation.
Key Missions
- Ensures to be the main contact point for technical topics between customers and IDEMIA
- Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap
- Scoping proposed products/solutions to meet client requirements
- Promotes IDEMIA products and services to customers
- Provide on-going technical support to sales/distribution channels and contribute towards preparation of sales presentations, tender responses and proposals
- Maintains a close relationship with technical counterpart of customer
- Engages constantly in product specification reviews to upsell and influence the next product evolution
- Promotes and implements standard and customized products for medium to large-size customers
- Ensures to be the main contact point for technical topics between customers and IDEMIA
- Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap
- Scoping proposed products/solutions to meet client requirements
- Promotes IDEMIA products and services to customers
- Provide on-going technical support to sales/distribution channels and contribute towards preparation of sales presentations, tender responses and proposals
- Maintains a close relationship with technical counterpart of customer
- Engages constantly in product specification reviews to upsell and influence the next product evolution
- Promotes and implements standard and customized products for medium to large-size customers
- Works independently with general supervision
- Collects functional requirement specifications for applicable products with the customer
- Manages the product selection process and ensures the right product is selected to match customer’s requirement
- Implements projects
- Participates in the project delivery and technical implementation
- Coordinates final validation for applicable products with customers
- Provide project approval/sign off and technical documentation/specifications to all relevant department
- Maintain close relationship with technical counterpart of customer.
- Assists in troubleshooting and quality complaint resolution
- Assists in quality complaints from customer on delivered products through first level local troubleshooting
- Provide ad-hoc support and assist to other team members
By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.
We deliver cutting edge, future proof innovation that reach the highest technological standards. We’re well established, and yet still agile. We aren’t too big, and we aren’t too small. And we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
Each of our locations has its own advantages to offer a collaborative and friendly work environment.
IDEMIA. Expect the unexpected. Join the journey of a unique tech company.