Infrastructure Team Manager
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Key Missions
Team Leadership
• Lead, mentor, and motivate a team of infrastructure, DevOps and DBA engineers, providing guidance and support to ensure high performance and professional growth.
• Foster a collaborative and inclusive team culture that encourages knowledge sharing, innovation, and continuous improvement.
• Conduct regular performance evaluations, set clear objectives, and provide constructive feedback to team members.
Infrastructure Implementation and Maintenance
• Oversee the design, implementation, and maintenance of infrastructure solutions, including networks, servers, storage systems, and cloud environments.
• Ensure that infrastructure configurations adhere to security best practices and compliance requirements.
• Implement monitoring and alerting systems to proactively identify and resolve infrastructure issues.
Collaboration and Communication
• Collaborate with cross-functional teams, including IT operations, security, and development teams, to address infrastructure-related requirements and challenges.
• Communicate effectively with stakeholders, providing regular updates on project status, infrastructure performance, and upcoming initiatives.
Infrastructure Planning and Strategy
• Collaborate with stakeholders to understand project requirements and develop infrastructure strategies aligned with customer requirements.
• Evaluate emerging technologies and trends to identify opportunities for improving infrastructure efficiency, scalability, and resilience.
• Develop and maintain a roadmap for infrastructure projects, prioritizing initiatives based on business needs and resource availability.
Profile & Other Information
• Able to work in a fast paced & dynamic environment, handling complex incidents with professionalism
• Conscious about service quality, with an appropriate sense of urgency in fulfilling customer requirements.
• Possess strong troubleshooting skills and techniques
Experience and background
• Proven experience 8-10 in infrastructure management, including hands-on experience with networking, server administration, cloud platforms, storage systems and database.
• Strong leadership and team management skills, with the ability to inspire and motivate team members to achieve common goals.
Competencies
• Good knowledge and practical experience in ITIL framework
• Excellent time management, decision making, prioritization and organization skills
• Proven ability to mentor and influence others
• Experience contributing to business process improvement
• Strong organizational skills with ability to handle various tasks; attention to detail
• Must be able to work well with others as part of a team
• Strong verbal/written communication skills
Technical skills
• Strong understanding of infrastructure technologies, including servers, network, storage and virtualization technologies.
• Good knowledge in different OS like Windows, Windows server and Linux (RedHat, Oracle)
• Hands on skills in Linux scripting and window administration (Active Directory, GPO).
• Able to configure Network Devices/Appliances and do network connectivity troubleshooting.
• Proficient in using Vmware VSphere, Microsoft Hyper-V
• Proficient of VEEAM Backup and Replication
• Proficient in configuring of SAN Storage.
• Strong experience in Scripting (Perl, Bash, Power shell, python.)
• Experience in installation and configuration of system monitoring tools such as Nagios, Prometheus and grafana will be a plus.
• Strong in network domains (TCP/IP, HTTP) and security (TLS, WSS, PKI) is preferred
• Produce documents related to installation, testing or operational and administration.
• Provide training to customer and handover system to maintenance support team.
• Experience with Ansible/YAML and configuration management tool (SVN, JIRA) will be an added advantage.
• Strong analytical and problem-solving skill, with the ability to identify and resolve complex infrastructure issue.
• Excellent communication and interpersonal skill, with the ability to work effectively in a team environment.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies