Technical Director, APAC Systems & Services
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
- the robustness and stability of the solutions implemented,
- the quality of the projects delivered in Singapore and across APAC
Key Responsibilities
- Infrastructure & Network
- Lead the design, deployment, and management of client IT infrastructure (data centers, cloud, hybrid environments).
- Oversee enterprise network architecture, connectivity, and performance across multiple client environments.
- Ensure high availability, disaster recovery, and business continuity for client systems.
- Standardize infrastructure delivery frameworks across APAC projects.
- Systems Integration
- Oversee system upgrades, migrations, and modernization initiatives.
- Align system architecture with client business requirements and compliance standards.
- Drive interoperability and data flow between client systems and platforms.
- DevOps & Automation
- Champion DevOps practices across client engagements, enabling faster and more reliable delivery.
- Implement CI/CD pipelines, infrastructure-as-code, and automated monitoring solutions for clients.
- Collaborate with IDEMIA product team and Services application teams to accelerate delivery cycles.
- Introduce tools and frameworks that improve scalability, reliability, and developer productivity.
- Security & Compliance
- Ensure infrastructure, systems, and network operations comply with regional and industry-specific regulations (e.g., PDPA, GDPR, HIPAA, etc).
- Partner with IDEMIA security teams to mitigate risks and respond to incidents.
- Establish governance frameworks for secure DevOps and system practices.
- Leadership & Client Engagement
- Build and lead high-performing infrastructure, systems, DevOps, and network teams across APAC.
- Act as a trusted advisor to client CIOs, providing strategic technology guidance.
- Manage vendor relationships and negotiate service-level agreements for client projects.
- Collaborate with global delivery teams to ensure consistency and excellence in service delivery.
- Lead and be responsible to ensure that Singapore Projects are successfully delivered to the customer within cost, on-time, on-quality, meeting customer and IDEMIA security needs and other agreed KPIs.
- Operational Excellence
- Define KPIs and SLAs for infrastructure, systems, DevOps, and nnetwork operations across client engagements.
- Drive continuous improvement initiatives to enhance reliability and performance.
- Monitor emerging technologies and assess their applicability to client needs in APAC.
- Team Management
- Leverage technical depth and broader business understanding to coach, develop, and
mentor the individual contributors in your team. - General management of local resources within your respective team(s) throughout Singapore
in conjunction with the various teams in SG Services. - Support presales activities in APAC by providing technical inputs, costing and quotation information, in accordance with best practices.
- Support the Country Service Managers, and Service Delivery Managers in the ongoing management of contractual deliverables and milestones that may require project capability.
- Focus on continual process improvements, making recommendations to management
regarding customer and/or IDEMIA solutions to enhance benefits to customers,
our values, and initiatives. - Generate key reporting as directed by local management, in support of the relevant KPIs
of the APAC Regional hub. - Assist in the recruitment, development and ongoing support of a highly motivated and
professional project team in Singapore.
- Leverage technical depth and broader business understanding to coach, develop, and
Skills and Experience
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
- 15+ years of experience in IT infrastructure, systems, and network management, with at least 5 years in a regional leadership role within a system integrator or consulting environment.
- Proven expertise in:
- Cloud platforms (AWS, Azure, GCP).
- Enterprise networking (WAN, LAN, SD-WAN, VPN).
- DB systems (Oracle, Postgres, MS SQL, non-SQL).
- DevOps tools (Jenkins, GitLab, Kubernetes, Terraform, Ansible).
- Strong understanding of regulatory and compliance requirements across APAC.
- Excellent leadership, communication, and client-facing skills.
- Experience managing distributed teams and multi-country operations.
- An international certification in project and/or services management (PMI, PRINCE2, PMP for example)
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies